Shipping policy

SHIPPING POLICY
At TG Charm Store, we're committed to transparency about all shipping costs and delivery timelines.
Please review the information below to understand the full cost of your order before completing your purchase.
SHIPPING COSTS — UNITED STATES
We offer the following shipping options for domestic (U.S.) orders:
Economy (5-8 business days): $6.99
Standard (3-4 business days): $14.99
Express (1-2 business days): $29.99
SHIPPING COSTS — ALL OTHER COUNTRIES (including Canada)
For orders shipping outside the United States, shipping is calculated at checkout using UPS live rates based on your delivery destination, package weight, and service level. You'll see the exact shipping cost, service options, and estimated delivery time before completing your purchase.
SHIPPING COST CALCULATION
Your final shipping cost will be calculated at checkout based on:
Your delivery destination
Your selected shipping speed (Economy, Standard, or Express for U.S. orders)
Total package weight (for international orders via UPS)
MULTI-SUPPLIER FULFILLMENT
TG Charm Store partners with carefully selected suppliers to bring you premium products. Some orders may ship from multiple locations to ensure the fastest delivery and product freshness.
What this means for you:
You may receive multiple shipments with separate tracking numbers
Shipping costs are calculated based on your total order, not per shipment
Delivery timelines reflect the estimated arrival of your complete order
PROCESSING TIME
Orders are typically processed within 1-3 business days. During peak seasons or promotional periods, processing may take up to 5 business days.
Processing time is in addition to shipping transit time.
DELIVERY TIMEFRAMES
Once shipped, typical delivery times are:
United States: 3-8 business days, depending on selected shipping speed
International (including Canada): Varies by destination, calculated transit time shown at checkout via UPS
Note: These are estimates and may vary based on carrier performance, customs processing (for international orders), and your specific location.
ORDER TRACKING
Once your order ships, you'll receive a confirmation email with tracking information for each shipment.
You can also track your order status in your account dashboard.
SHIPPING RESTRICTIONS
We ship to the United States and select international destinations worldwide. Some products may have shipping restrictions based on local regulations. Any restrictions will be noted on the product page.
RETURN SHIPPING COSTS
Important: Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item sent, defective product, damaged in transit, etc.).
Return shipping addresses may vary by product supplier — specific return instructions will be provided with your return authorization
We strongly recommend using a trackable shipping method for all returns
For complete return policy details, eligibility, and the return process, please visit our Return Policy page.
SHIPPING ADDRESS
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
DELIVERY ISSUES
If your order is delayed, lost, or damaged in transit, please contact us at tgcharmstore@gmail.com or (313) 633-0914 within 30 days of the expected delivery date. We'll work with our shipping carriers and suppliers to resolve the issue promptly.
QUESTIONS ABOUT SHIPPING?
If you have questions about shipping costs or delivery times for a specific product, please contact us at tgcharmstore@gmail.com or (313) 633-0914 before placing your order.
Last updated: September 2, 2026
CONTACT US
Have a question about your order, a return, or anything else? We're happy to help.
Email: tgcharmstore@gmail.com
Phone: (313) 633-0914
Response time: Within 24-48 business hours
Please include your order number and the email used at checkout so we can assist you faster.